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What Our Legal Terms Mean for Your Account

Using gtt99 means accepting the legal conditions that govern your account, your transactions via bKash, Nagad, or Rocket, and your eligibility under your local law.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket coveredUser rights explainedContact path included
gtt99 What Our Legal Terms Mean for Your Account
HOW WE HANDLE IT

Data, Security and Your Rights Under Our Policy

Our legal commitments extend beyond eligibility rules. We also hold obligations around how we store your data, how long we keep it, and how you can request access to or deletion of your records. The points below set out the practical reality of how we manage these areas.

Account Data Retention

We retain your account records for as long as your account is active and for a defined period after closure. You can request a summary of stored data by contacting us through live chat or email.

Cookie and Tracking Policy

The platform uses cookies to maintain your session and to understand how the site is used. You can manage cookie preferences in your browser settings at any time without losing your account access.

Account Security Practices

Your account is protected by password authentication and, where applicable, OTP verification tied to your registered mobile number. We do not share your login credentials or wallet details with third parties.

Requesting Changes to Your Record

If you believe your stored information is incorrect, contact support with a clear description of what needs updating. We will review and respond within a reasonable timeframe as set out in our policy.

LEGAL CONTACT PATHS

How to Reach Us About a Legal or Policy Matter

If you have a question about how our legal terms apply to your account — or you want to raise a concern about eligibility, data handling, or a payment dispute involving bKash, Nagad, or Rocket — the channels below are where we respond. Describe your issue clearly and include your registered account identifier so we can locate your record without delay.

Live Chat Available directly through the gtt99 site. Use this for time-sensitive legal questions or to flag an account access issue that needs a quick response from our team.
Email Support Send your legal or policy query to our support address. Include your account details and the nature of your concern — payment disputes, eligibility queries, and data requests all handled here.
Account Help Page The help section inside your account covers common policy questions, including how to request a data summary or raise a formal concern about a transaction or account decision.

Common Questions About Our Legal Terms

These are the questions we hear most often when it comes to legal eligibility, account rights, and how our policies apply to payment activity through bKash, Nagad, and Rocket.

Access depends entirely on your local law and eligible region. We do not make legal determinations on your behalf — check the rules that apply in your location before opening an account.

You must meet the legal adult age threshold defined in your jurisdiction. By registering, you confirm that you have verified this and that you meet the requirement.

No. Completing a bKash, Nagad, or Rocket transaction does not remove any legal restriction that applies in your region. Eligibility rules apply independently of payment activity.

Contact our support team via live chat or email with your account identifier. We will compile and return a summary of your stored data in line with our data retention policy.

We reserve the right to restrict or close accounts opened in breach of our eligibility conditions. Funds held at closure are handled according to our account closure and withdrawal procedures.

Raise the correction through our support channel, describing exactly what needs to change. Our team reviews requests and responds within the timeframe set out in our policy documentation.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.